Question 1

How do you guarantee a watch is authentic?

Accepted Answer

Every listing on PakMarketPlace goes through our in-house appraisal desk before it's approved — movement inspection, case-back verification, and document matching. Every purchase also comes with a certificate of authenticity and an official service warranty, so you're covered even after the sale.

Question 2

What is your return policy?

Accepted Answer

You can request a return within 7 days of delivery for most items, as long as the watch is unworn, undamaged, and returned in its original packaging with all documents and accessories. Start a return from the Orders section of your account, and our team will confirm the next steps.

Question 3

What payment methods do you accept?

Accepted Answer

We accept online payments through ZarinPal, Bank Mellat, and IranKish, as well as payment from your PakMarketPlace wallet balance. All prices are shown and charged in Iranian Rials.

Question 4

How long does shipping take?

Accepted Answer

Delivery time depends on the seller and your province, and is shown on each product page before you buy — most orders arrive within 2 to 7 business days. Every shipment is insured, and you can track it live from your account once it's handed to the courier.

Question 5

What are wallet balance and loyalty points, and how do I use them?

Accepted Answer

Your PakMarketPlace wallet lets you top up a balance and pay for orders instantly at checkout. You also earn loyalty points automatically on every completed purchase, which can be redeemed toward future orders — check your current balance and points anytime from your account dashboard.

Question 6

How can I track my order?

Accepted Answer

Once your order ships, a tracking code appears on the order's detail page in your account, alongside live status updates from placed to delivered.

Question 7

Do you offer wholesale or bulk pricing?

Accepted Answer

Yes — if you're a retailer or need multiple units of the same model, contact our support team with the products and quantities you're interested in, and we'll put you in touch with the seller for a bulk quote.

Question 8

What if a product I want is out of stock?

Accepted Answer

Tap "Notify me when available" on the product page and we'll email you the moment that seller restocks it — no need to keep checking back.

Question 9

How do I get in touch with support?

Accepted Answer

You can reach our support team through the contact form on our Contact page, and our team replies within one business day. Signed-in customers can also open a support conversation from the Messages section of their account.

Question 10

Can I cancel or change my order after placing it?

Accepted Answer

If your order hasn't shipped yet, contact support as soon as possible and we'll do our best to change or cancel it. Once a package has been handed to the courier, you'll need to use the return process instead.

Frequently Asked Questions

Frequently Asked Questions